Live Training Courses

Addressing The Entire Spectrum Of Human Conflict

2018 Beyond Conflict Conference – Milwaukee, WISC

Event Phone: 877-690-8230

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  • October 19, 2018 - October 20, 2018
    8:00 am - 5:00 pm

ATTENTION: Certified Instructors Of Vistelar’s Verbal Defense & Influence Conflict Management Curriculum

Don’t miss the insights and fun of this year’s premier conflict management networking event

8:00 AM Fri, Oct 19 to 5:00 PM Sat, Oct 20, 2018 — Milwaukee, WI


As a certified Verbal Defense & Influence instructor you don’t want to miss out on the 2018 Beyond Conflict Conference, Vistelar’s bi-annual instructor re-certification training forum. Since the founding of Vistelar in 2009, this is our fourth of these conferences and we expect it to be the best ever.

Here are just a couple of the many comments we’ve heard from attendees of past conferences:

“I have been to every one of Vistelar’s Beyond Conflict Conferences and I’m not going to miss the one coming up in 2018. It’s always great to hear the stories of the impact VDI is having throughout the United States (and elsewhere) in a wide range of disciplines and to gain new insights into how to best teach the VDI material.”

— Joe Potterton, Children’s Hospital of Philadelphia

“I really value getting updates about the latest enhancements to the VDI program. However, the main reason I’ll be coming to this year’s conference is to enjoy the fun interactions with Gary and Dave, the rest of the Vistelar team, and all of the other certified instructors who will be attending. I always go home with tons of valuable information nuggets and great stories to tell.”

— Michael Delvaux, Wisconsin Department of Corrections (retired)

Click on the image below to download the brochure

This year we will be providing updates on everything we’ve learned over the last couple of years in our work across a wide variety of disciplines, such as law enforcement, healthcare, loss prevention, behavioral health, K-12 education, college campuses, private security, casinos, and more. For example, we will be discussing how to incorporate “trauma-informed care” into the VDI curriculum and the importance of teaching personal-protection tactics in every VDI class.

We will also be sharing the details of our many new partnerships (e.g., National Retail Federation, International Association of Campus Law Enforcement Administrators, International Association of Directors of Law Enforcement Standards and Training) and what these partnerships mean to you as certified Vistelar instructors.

On Friday, we will provide these VDI updates, with lots of time built into the schedule where we can all learn from each other.

Then, on Saturday, we will be sharing advanced information — in two separate tracks led by Gary and Dave — on such topics as physical escort and stabilization, mental health applications, active shooter, home invasion and anti-child abduction. Each afternoon session will last about two hours and be highly interactive.

And, that’s just what’s happening during the training sessions.

In addition, each day we’ll have breakfast and lunch together and Friday night there’ll be more networking opportunities at our Conflict Management Awards Banquet. Then, if you’re staying over Saturday night and are up for it, we’ll all find something fun to do to take advantage of Milwaukee’s booming nightlife.

As always, the conference fee covers the cost of your annual 2018 instructor recertification and attending the conference resets the clock on your recertification.

This year's Beyond Conflict Conference is your opportunity to get up-to-date on everything new and learn best practices from other like-minded VDI instructors from a wide range of disciplines and geographies. We look forward to seeing you in Milwaukee on October 21st and 22nd.

Here are the details you need to sign up:

Where: DoubleTree by Hilton Milwaukee Downtown (611 W Wisconsin Ave. Milwaukee)

Price: $247 (if you register before June 1, 2018) — covers conference fee and handouts 2018 recertification fee, group breakfast and lunch each day and Friday night awards banquet (price goes up to $307 on June 1, $397 on Aug. 31, and $497 on Sept. 29)

Hotel Room: Call 414-273-2950 or Go Here to reserve your group-rate room (block name: Vistelar)

Dates/Times: Friday, October 19 8:00 AM to Saturday, October 20 at 5:00 PM


Agenda Outline:

Friday, October 19, 2018

7:00 a.m. to 8:00 a.m.

Registration/Buffet Breakfast

8:00 a.m. to Noon / 1 p.m. to 5 p.m.:

Basic Verbal Defense & Influence Instructor Re-certification

Saturday, October 20, 2018

7:00 a.m. to Noon / 1 p.m. to 5 p.m.:

Gary Klugiewicz:

Point-of- Impact Crisis Intervention (P.I.C.I.) Strategies & Tactics

This 2 hour presentation is designed to update Vistelar instructors in the application of Vistelar’s crisis management strategies and tactics.   CRISIS is one of the six components of the 6C’s of Conflict Management that graphically explains the how contact professionals responds to, prevents, manage, and resolve conflict.  Joe Lashley and Gary Klugiewicz, the developers of our Point-of-Impact Crisis Intervention (P.I.C.I.) program will share intervention strategies and tactics that will build upon the crisis intervention training provided in our basic conflict management training programs.  Through the use of compelling stories, real world examples, and intervention activities, instructor will learn how expand the crisis intervention portion of their conflict management instructor training.   In our new world, all contact professionals from the police to the customer services representatives require additional training in how to manage CRISIS that we know is only a heartbeat away from COMBAT – physical danger.  Joel and Gary look forward to sharing this information with you.

Talking the Talk of Someone Else’s Walk: Training Outside your Discipline

This 2 hour presentation is designed to enhance Vistelar instructor to better present their conflict resolution material to persons from outside their specific disciplines.  If you haven’t done so already, you will eventually be asked to train people in how to manage conflict that are from outside of your discipline, experience, and comfort level.  This is where the title of this training module comes from – Talking the Talk of Someone Else’s Walk.   This module will assist you in “translating” your conflict management message in a meaningful way to students who may be very different from your regular clientele.  Difference Rules of Engagements, environments, and applications will be explored.  Katie Dill, an treatment focused educational professional, and Gary Klugiewicz, a public safety physical intervention professional, will lead his training module.   They refer to each other as he Beauty and the Beast because they represent both ends of the spectrum of contact professional who experience conflict in their work environment.  You will have to wait for the program to find out which one is which.

Dave Young:

Active-Shooter Preparedness and Response

This 2 hour presentation will look at strategies for preparing and responding to an active-shooter attack. We will share the 7 time lines identified during these attacks and the tactics to negotiate each one. Learning how to change from logical thinking to tactical thinking and why escaping, how to select hiding places and engagement points, tactics for disarming, how to use conventional and unconventional weapons, barricading and defending are options that increase your survivability. Everything in this presentation will allow you to share with others and improve your own programs.

Advanced Proxemics

This 2 hour presentation will address the importance of managing distance, positioning and hand placement that help manage your safety during contact. We will share with you how to create a supportive atmosphere, communicate concern and give you the position of advantage when applying non-escalation and de-escalation tactics in situations that may compromise your safety. How to identify the basic indicators that will assist you in navigating communication and highlighting possible safety violations. This program will help enhance what you are already training in Proxemics.

Each session will last 2-hours over the course of the day and will be offered simultaneously as led by either Gary or Dave and will result in Advanced Instructor certification.


Venue Phone: 414-727-2273

611 W Wisconsin Avenue, Milwaukee, Wisconsin, 53203, United States