Don't Speak Reactively - Vistelar College | Vistelar College

Don’t Speak Reactively

Module 1	Welcome (2:29)	+
Unit 1	About Vistelar
Unit 2	About This Program
Unit 3	Before You Begin
Module 2	Foundation (18:58)	-
Unit 1	Conflict Primer
Unit 2	The Core Principle
Unit 3	How To Show Respect
Unit 4	— 5 Maxims Reflection
Unit 5	— Scenario
Unit 6	Practicing Empathy
Unit 7	The Ultimate Goal
Unit 8	— Video Explanation
Unit 9	Don't Speak Reactively
Unit 10	Quiz
Module 3	Conflict Triggers (7:58)	+
Unit 1	Causes of Conflict
Unit 2	Emotional Equilibrium
Unit 3	— Video Explanation
Unit 4	Triggers Of Others
Unit 5	Quiz
Module 4	Non-Escalation (20:51)	+
Unit 1	Graphic Orientation
Unit 2	Introduction
Unit 3	Treat With Dignity
Unit 4	Be Alert ... Respond ...
Unit 5	— Scenario
Unit 6	Showtime Mindset
Unit 7	— Video Explanation
Unit 8	Proxemics 10-5-2
Unit 9	— Video Explanation
Unit 10	Universal Greeting
Unit 11	— Scenario
Unit 12	Listening Introduction
Unit 13	Beyond Active Listening
Unit 14	Quiz
Module 5	De-Escalation (11:07)	+
Unit 1	Review
Unit 2	Introduction
Unit 3	Redirections
Unit 4	— Scenario
Unit 5	Persuasion Sequence
Unit 6	— Scenario
Unit 7	Crisis Interventions
Unit 8	— Scenario
Unit 9	Quiz
Module 6	Ending An Interaction (5:02)	+
Unit 1	Review
Unit 2	Introduction
Unit 3	When Words Alone Fail
Unit 4	— Scenario
Unit 5	Closure
Unit 6	— Scenario
Unit 7	Quiz
Module 7	Conclusion (3:13)	+
Unit 1	Framework
Unit 2	Review
Unit 3	Practice
Unit 4	Thank You
Unit 5	Acknowledgements
Unit 6	Survey

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