Beyond Active Listening - Vistelar College

Module 1	Welcome	+
Unit 1	About This Program
Unit 2	Before You Begin
Unit 3	Framework
Unit 4	Introduction
Module 2	Foundation (8:03)	+
Unit 1	Conflict Primer
Unit 2	The Core Principle
Unit 3	How To Show Respect
Unit 4	Practicing Empathy
Unit 5	The Ultimate Goal
Unit 6	Don't Wing It
Unit 7	Quiz
Module 3	Conflict Triggers (4:33)	+
Unit 1	Causes of Conflict
Unit 2	Emotional Equilibrium
Unit 3	Others' Triggers
Unit 4	Quiz
Module 4	Non-Escalation (10:03)	-
Unit 1	Graphic Orientation
Unit 2	Introduction
Unit 3	Treat With Dignity
Unit 4	Be Alert ... Respond ...
Unit 5	Showtime Mindset
Unit 6	Proxemics 10-5-2
Unit 7	Universal Greeting
Unit 8	Beyond Active Listening
Unit 9	Quiz
Module 5	De-Escalation (6:18)	+
Unit 1	Introduction
Unit 2	Redirections
Unit 3	Persuasion Sequence
Unit 4	Crisis Interventions
Unit 5	Quiz
Module 6	Ending An Interaction (3:28)	+
Unit 1	Introduction
Unit 2	When Words Alone Fail
Unit 3	Closure
Unit 4	Quiz
Module 7	Tactics Application	+
Unit 1	Scenarios Intro
Module 8	Context Scenarios	+
Unit 1	Explanation
Unit 2	Scenario 1
Unit 3	Scenario 2
Unit 4	Scenario 3
Unit 5	Summary
Module 9	Contact Scenarios	+
Unit 1	Explanation
Unit 2	Scenario 1
Unit 3	Scenario 2
Unit 4	Scenario 3
Unit 5	Scenario 4
Unit 6	Summary
Module 10	Conflict Scenarios	+
Unit 1	Explanation
Unit 2	Scenario 1
Unit 3	Scenario 2
Unit 4	Scenario 3
Unit 5	Scenario 4
Unit 6	Scenario 5
Unit 7	Scenario 6
Unit 8	Summary
Module 11	Crisis Scenarios	+
Unit 1	Explanation
Unit 2	Scenario 1
Unit 3	Scenario 2
Unit 4	Summary
Module 12	Combat Scenarios	+
Unit 1	Explanation
Unit 2	Scenario 1
Unit 3	Scenario 2
Unit 4	Summary
Module 13	Closure Scenarios	+
Unit 1	Explanation
Unit 2	Scenario 1
Unit 3	Scenario 2
Unit 4	Scenario 3
Unit 5	Summary
Module 14	Conclusion	+
Unit 1	Review
Unit 2	Practice
Unit 3	Thank You
Unit 4	Acknowledgements
Unit 5	Survey

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