4.6 Managing Unmet Needs - Vistelar College

Module 1	1.0 Introduction	+
Unit 1	1.1 Welcome
Unit 2	1.2 Meet Our Experts
Unit 3	1.3 Foundations
Unit 4	1.4 Responding to Emergency Situations
Unit 5	1.5 Intervention Options
Unit 6	1.6 Communicating Under Pressure Chart
Unit 7	Welcome Quiz
Module 2	2.0 Be Alert & Decisive	+
Unit 1	2.1 Responding, Not Reacting
Unit 2	2.2 10-5-2 Rule
Unit 3	2.3 Assessment Practice
Unit 4	2.4 Proxemics
Unit 5	2.5 Stop Sign
Unit 6	2.6 Emergency Time Out
Unit 7	2.7 Guiding Hands
Unit 8	2.8 Separate and Support
Unit 9	2.9 Forecasting
Unit 10	2.10 Preparation Checklist
Unit 11	2.11 Peace Story
Unit 12	2.12 Performance Activity
Unit 13	2.13 Summary
Unit 14	2.14 Quiz
Module 3	3.0 The Fundamentals	+
Unit 1	3.1 Introduction
Unit 2	3.2 Five Maxims
Unit 3	3.3 Showtime
Unit 4	3.4 Universal Greeting
Unit 5	3.5 Performance Activity
Unit 6	3.6 Summary
Unit 7	3.7 Quiz
Module 4	4.0 Beyond Active Listening	-
Unit 1	4.1 Introduction
Unit 2	4.2 Relationship as a Safety Tool
Unit 3	4.3 Acknowledging Their Perspective
Unit 4	4.4 Choosing Questions
Unit 5	4.5 Adapting Your Communication
Unit 6	4.6 Managing Unmet Needs
Unit 7	4.7 What Can’t Be Said
Unit 8	4.8 Peace Story
Unit 9	4.9 Performance Activity
Unit 10	4.10 Summary
Unit 11	4.11 Quiz
Module 5	5.0 Redirections	+
Unit 1	5.1 Introduction
Unit 2	5.2 Deflecting Resistance
Unit 3	5.3 Reverse Yelling
Unit 4	5.4 Peace Story
Unit 5	5.5 Performance Activity
Unit 6	5.6 Summary
Unit 7	5.7 Quiz
Module 6	6.0 Persuasion Sequence	+
Unit 1	6.1 Introduction
Unit 2	6.2 Respect as a Tool for Cooperation
Unit 3	6.3 Duty to Perform
Unit 4	6.4 Good Options
Unit 5	6.5 Leave the Door Open
Unit 6	6.6 Peace Story
Unit 7	6.7 Performance Activity
Unit 8	6.8 Summary
Module 7	7.0 When Words Alone Fail	+
Unit 1	7.1 Introduction
Unit 2	7.2 When-Then Thinking
Unit 3	7.3 Five Basic Indicators
Unit 4	7.4 Exit Strategies
Unit 5	7.5 Disengagement Strategies
Unit 6	7.6 Peace Story
Unit 7	7.7 Performance Activity
Unit 8	7.8 Summary
Unit 9	7.9 Quiz
Module 8	8.0 Bystander Mobilization	+
Unit 1	8.1 Bystander Mobilization
Module 9	9.0 Review & Report	+
Unit 1	9.1 Introduction
Unit 2	9.2 Interacting With and Debriefing Children
Unit 3	9.3 Purpose of Review
Unit 4	9.4 Individual and Team Debriefs
Unit 5	9.5 Reporting and Documenting the Event
Unit 6	9.6 Requesting Future Changes
Unit 7	9.7 Sharing Peace Stories
Unit 8	9.8 Performance Activity
Unit 9	9.9 Summary
Unit 10	9.10 Quiz
Module 10	10.0 Conclusion	+
Unit 1	10.1 Conclusion
Unit 2	10.2 Performance Activity
Unit 3	10.3 Summary
Unit 4	10.4 Course Survey

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