The Conflict element of the 6 Cs Framework include situations when anger, verbal abuse or resistance enters into an interaction. Here the goal is de-escalation to prevent this emotional violence from progressing to a physical altercation.

Applicable Tactics:

• Emotional Equilibrium
• Redirections
• Persuasion Sequence
• Proxemics 10-5-2
• Closure

In the following units, six Conflict situations are presented. Please review each scenario, answer the associated question(s) and then study the Summary at the end.