conflict-6cs-posterThe Conflict element of the 6 Cs Framework include situations when anger, verbal abuse or resistance enters into an interaction. Here the goal is de-escalation to prevent this emotional violence from progressing to a physical altercation.

Applicable Tactics:

  • Emotional Equilibrium
  • Redirections
  • Persuasion Sequence
  • Proxemics 10-5-2
  • Closure

In the following units, six Conflict situations are presented. Please review each scenario, answer the associated question(s) and then study the Summary at the end.