You should now have a good knowledge of the tactics to better and more-safety manage conflict.

In the next section of this program, you will have the opportunity to view applications of these tactics, with the goal of developing your ability to effectively use them in your work and personal life.

The application scenarios are organized by the 6 C's of Vistelar's Point-Of-Impact Conflict Management Framework (context, contact, conflict, crisis, combat, closure).

This Framework is designed to provide you with a simple structure for understand how to better and more-safety manage conflict.

For each "C," there is a video that further explains the Framework element, followed by several scenarios in both video and written form. For each scenario you'll be asked to answer a question to further your understanding of the material.