I'm a Corrections Officer with the Elkhart County Sheriff's Department in Elkhart, Indiana. This 8 hr Course has been a tremendous help on Professional Communication. Although we are supposed to know all this for our daily duties, without practice comes mistakes. Being professional with all the situations we come across not only represents you as an Officer, or you're Department, but puts a good mind set on all the people for all the officers who strive to do this on a daily basis. With such a strong presentation and videos to connect with to strengthen you're verbal communication is so helpful. Especially for the Corrections Officers who deal with intoxicated, drugged, and combative people on a daily night. This helps so much for the ones who eventually want to work their way to patrol, and the proper and professional way to handle traffic stop communication. Thank you for your time, inspiration, and training experience you put together.